Shipping & Delivery Policy

 

What are my delivery options?

We post or courier your order to any address in South Africa. You can also collect your order from our business premises free of charge.

 

Unfortunately we cannot offer courier delivery to remote areas e.g. remote farms or mines (the post office option is available for these areas). Delivery via courier has two advantages:

  1. It is faster
  2. Your order is delivered straight to your door, so you do not need to go and collect it from the post office.

When you place an order our system will offer you a choice of delivery options based on your delivery address.

How long does delivery take?

We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via bank transfer or cash deposit you can send us proof of payment to speed up your delivery.

Courier delivery takes 1 to 5 working days depending on the order’s destination.

Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-3 days. If you live in a remote area it could take up to 5 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.

Post Office delivery takes 3 to 7 working days.

Please remember to take the parcel card or tracking reference and your ID with you when you go to collect your parcel.

Please note that the lead times shown below are the best case scenarios. We do our best to dispatch orders as they come in and we rely on the couriers not experiencing delays themselves, but we cannot guarantee the lead times, they are just estimates. Please add one working day to be safe. If you need to know exactly how long a particular courier delivery will take, please contact us and we will gladly assist.

Destination Estimated Delivery Time
Cape Town (e.g. City, Northern & Southern suburbs, Peninsula, Strand, Sommerset West, Stellenbosch West, North & South, Durbanville, Bloubergstrand, Paarl, Wellington) Orders placed Monday to Friday should be delivered one working day later or on the same day e.g. if you place your order on Monday we will send it on Tuesday and you should get it on Wednesday.

Orders placed on the weekend should be delivered on Monday afternoon, latest Tuesday.

Cape Town Surrounding Areas (e.g. Melkbos, Malmesbury, Worcester, Stellenbosch East, Franschoek, Grabouw, Hermanus) Orders placed Monday to Friday should be delivered one to two working days later.

Orders placed on the weekend should be delivered on Tuesday.

However please add one working day to be safe.

Gauteng (entire province also including Rustenburg, Brits, Hartebeespoort, Witbank, Middelburg, Delmas, Vanderbijlpark, Vereeniging, Sasolburg, Klerksdorp, but excluding Devon) Orders placed Monday to Friday should be delivered two to three working days later e.g. if you place your order on Monday we will send it on Tuesday and you should get it on Thursday, maybe Friday

Orders placed on the weekend should be delivered on Wednesday, maybe Thursday.

Durban, PMB and KZN coast (e.g. Durban, Westville, Kloof, Bothas Hill, Pietermaritzburg, Howick and the entire coastal region from Richardsbay all the way to Port Edward) Orders placed Monday to Friday should be delivered three to four working days later e.g. if you place your order on Monday we will send it on Tuesday and you should get it on Friday.

Orders placed on the weekend should be delivered on Thursday.

Other Main Centres (e.g. Port Elizabeth, Bloemfontein) Orders placed Monday to Friday should be delivered two to four working days later e.g. if you place your order on Monday we will send it on Tuesday and you should get it on Thursday, maybe Friday.

Orders placed on the weekend should be delivered on Wednesday, maybe Thursday.

Small Towns & Regional Areas (e.g. George, Knysna etc.) Order will be delivered two to five working days after being placed.

Orders to Namibia, Botswana and Swaziland take 7-15 working days.

Late Deliveries

Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.

 

What is the cost of delivery?

If your shopping bag’s total is R350 or more we are happy to offer you free delivery in South Africa. If delivery is to a main centre the free delivery option will be available only via courier service. If delivery is outside of main centres the free delivery option will only be available via the Post Office.

Post Office

The Post Office delivery charge is based on the weight of your order:

Weight Range Delivery Charge
0 – 1 kg R38
1 – 3 kg R45
3 – 5 kg R55
5 – 8 kg R70
8 – 10 kg R80
10 – 12 kg R90
12 – 14 kg R100
Over 14 kg R120

Our system will calculate which weight range your order falls into and display the appropriate charge during the checkout process. You can then choose to go for Post Office shipping at the stated charge or to go for shipping via courier. Although we have taken great care to capture the weights of our products accurately, we cannot guarantee that your order’s exact weight will match the approximation used by our system to quote you for Post Office shipping during the checkout process.

Courier Service

The delivery charge for courier delivery varies depending on where the order is going:

Destination Delivery Charge
Cape Town and surrounding areas (Bloubergstrand, Melkbos, Simonstown, Hermanus, Worcester, Paarl, Stellenbosch, Franschoek etc.) R35 any size order
Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast (from Richardsbay to Durban to Port Edward) R60 any size order
Regional Areas e.g. Kenton-on-Sea R150 any size order
Remote Areas e.g. remote farms, mines Not Offered

Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your post code and we can update our system.

International Orders

We deliver to Namibia, Botswana and Swaziland via Courier Services, and only if you really insist, via the post office.

Courier Destination Delivery Charge
Namibia
Botswana
Swaziland
R200 flat fee plus R10 per kg thereafter
Postal Destination Delivery Charge
Namibia
Botswana
Swaziland
Surface Mail: R99 plus R13.50 per kg

Air Mail: R149 plus R34.90 per kg

Please note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.

We are still developing our systems to take SA VAT off your purchases but can issue international clients with a coupon to compensate for this until then – please contact our customer services support team (support@faithful-to-nature.co.za) for more information.